At Raffles Translation, we are committed to providing the highest quality to our clients to exceed their expectations by focusing on two aspects, namely, the right people and the right system.
![](https://rafflestranslation.com.sg/wp-content/uploads/2018/02/pict_quality.jpg)
The Right People
We test and recruit only skilled language experts based on accreditation in recognized professional associations, referrals, testing results and their respective industry-specific experience. Jobs are assigned only to those that work only in native language and based only on their past professional experience in the subject. Upon completion of a project, every translator will be reassessed for his/her performance before a new assignment is given to them.
The Right System
At Raffles Translation, we have developed in 2006 and since then have been implementing a Total Quality Management System that features constant ongoing reviews from quotation of a project through to its final delivery and make sure that every project completed and delivered will meet the top quality standard to the full satisfaction of a client.
The combination of the right people and the right system is a double guarantee of a high quality translation. This relies, however, on the effective implementation of a quality control process.
Quality Control Process
Our proven quality control process is shown as follows:
![](https://rafflestranslation.com.sg/wp-content/uploads/2018/02/quality_control_process.gif)